Customer Service

(586) 231-1821
9am to 5pm EST
Monday through Friday



 
Audio Video 4 Me is an Upfront Merchant on TheFind. Click for info.
 
Authorize.Net Merchant - Click to Verify






Click for more information about Google Checkout


We ship internationally to:

Canada
United Kingdom
Australia
Japan
Russia
Spain
Puerto Rico
Scotland
South Africa
Switzerland
Sweden
Ireland
And More!

SHIPPING, PAYMENT & RETURNS


SHIPPING

  • In-stock items ship the same or next business day of your order.
  • Shipping costs can be previewed in the shopping cart.
  • We offer "live" calculated shipping costs to your delivery location and a tracking number.
  • We may offer free shipping on some items as a sale/discount. Simply look for the logo!

PAYMENT

  • We currently accept Visa, MasterCard, American Express, Discover, PayPal and Google Wallet for domestic orders. We can also accept check or money order for domestic purchases as an alternate payment method for those who are unable to pay electronically. Please call us at 586-231-1821 to arrange check/ money order payments.
  • International orders (outside the U.S.) must use Paypal.
  • If PayPal is used, the shipping address must match the billing address on the Paypal account and be confirmed.

RETURN POLICY
  • Please examine your order when it arrives. Before using the item, please make sure it's exactly what you ordered. If you feel you received the wrong merchandise, please contact us at customercare@audiovideo4me.com or click the "Contact Us" link at the bottom of this page. We will gladly correct any error that may have occurred and assist you in every way possible.
  • Damaged Items: In the event your order arrives damaged you must notify us immediately, AudioVideo4me will replace the item, pay the cost of shipping the replacement to you and the cost of returning the damaged item to AudioVideo4me. In rare instances, replacement may not be possible if the item becomes discontinued or out of stock. In that event we will offer a refund or substitute.
  • Items not working properly within 30 days of purchase: Please contact the Manufacturer's customer/technical support first for assistance. Most issues are the result of improper use/installation and can be remedied. In the event that your item is truly defective within the first 30 days of purchase, please contact us at customercare@audiovideo4me.com or click the "Contact Us" link at the bottom of this page to arrange an exchange.  Returned items may be tested once they are received. Defective items will be exchanged at no additional cost to the buyer within the first 30 days on domestic orders. International buyers will be responsible for all shipping charges on exchange items. Items found to be working properly will not be exchanged and will be returned to the purchaser. Buyer is responsible for return shipping and bench test fees in this situation
  • Problems with merchandise after 30 days: Merchandise may also be covered by a manufacturer's warranty that may extend beyond our posted 30 day warranty period . Any warranty coverage after our 30 warranty period is between the purchaser and the manufacturer. In order to keep your prices low, we do not build the cost of servicing purchases beyond 30 days into the prices we charge. If you are having trouble with an item after 30 days and you believe it may covered by a manufacturer warranty, we can assist you in facilitating a remedy via the manufacturer warranty if you desire. Please note that shipping / handling/ processing fees will apply to cover the cost of this assistance. Please note that an additional bench test fee of up to $35 per item may be assessed to cover the cost of testing items that are found not to be defective. Please contact us at customercare@audiovideo4me.com or click the "Contact Us" link at the bottom of this page. We are here to help.
  • Return for Refund: New, unused and unopened items may be returned within 30 days of purchase. All returns require a Return Authorization (RA) number. Please contact us at customercare@audiovideo4me.com or use the "Contact Us" link at the bottom of this page to obtain an RA number before shipping an item. All returns must contain original packaging, literature and accessories. A return processing fee of 20% will apply to new and unopened items returned for a refund. Items that are opened, not returned in sealed original packaging and in same condition sent will have a processing fee of up to 50% applied to cover the additional cost of inspection, testing, and reduction in value. Installed / used items cannot be returned for refund.  Returns received that are missing packaging, warranty cards, paperwork or any parts are not refundable. Special orders and coded-key bypass modules are not refundable. Shipping is not refundable.
  • Product Exchange: Please contact us at customercare@audiovideo4me.com or click the "Contact Us" link at the bottom of this page for a (RA) return authorization number. Upon receiving the item, we will effect an exchange.